Refund Policy
Last updated: 8 July 2026
Thank you for choosing InquoCV. We want you to feel completely confident when you purchase our services, so this policy explains, in clear language, when a refund is available, how eligibility is determined, and how to request one.
All purchases on InquoCV are sold and processed by one of our authorized resellers and Merchants of Record — Creem or Dodo Payments, depending on your region and payment method. This means the applicable reseller, not InquoCV, is the legal seller of record for your transaction and is responsible for payment processing, billing, invoicing, applicable sales taxes and VAT, and payment compliance. Your bank or card statement may therefore display Creem or Dodo Payments instead of InquoCV.
To the extent permitted by applicable law, digital purchases become final once the digital service has been made available. The goodwill refund policy described below is offered voluntarily by InquoCV and is in addition to, never instead of, any mandatory consumer rights available under the laws applicable to you.
Nothing in this Refund Policy limits or removes any mandatory statutory consumer rights that cannot legally be excluded or waived. Where local consumer-protection laws provide greater protection than this policy, those laws will always prevail. As Merchants of Record, Creem and Dodo Payments may also apply additional legal obligations or consumer protections where required by law.
One-time purchases only
InquoCV sells one-time purchase plans only. Each purchase grants access for the selected plan period only. Because there are no subscriptions, this policy focuses entirely on refunds.
- No recurring subscriptions
- No automatic renewals
- No recurring billing
- No cancellation requirements
Payments & billing
- Payment is charged immediately at checkout through our payment reseller (Creem or Dodo Payments).
- Prices are displayed in US dollars. Your payment provider converts and charges in your local currency at checkout.
- Applicable VAT, GST or sales tax is calculated automatically by our payment reseller where required.
- After payment, our payment reseller will send your purchase receipt and order reference by email — please keep it, as it may be required when requesting support or a refund.
Refund eligibility
A refund is available only when BOTH of the following conditions are satisfied at the same time:
- 1Time requirement — your refund request is submitted within the applicable refund window for your purchased plan; AND
- 2Usage requirement — your account remains below the maximum usage threshold for that plan.
For the purpose of this policy, one completed resume generation counts as 1 document and one completed cover-letter generation counts as 1 document. The following do NOT count as additional usage:
- Editing an existing document
- Downloading an existing document
- Translating an existing document
- Previewing an existing document
If either requirement is not met, the purchase becomes non-refundable, except where mandatory law provides otherwise or where the Technical Faults section applies.
Refund windows
| Plan | Refund window | Usage limit |
|---|---|---|
| Power Week (€7) | 48 hours | 0 generated documentsAny resume or cover-letter generation is considered consumption of the service. |
| Marathon (€15) | 7 days | Fewer than 3 generated documents (combined)Once three or more documents have been generated, the purchase becomes non-refundable. |
| Lifetime (€99) | 14 days | Fewer than 5 generated documents (combined)Once five or more documents have been generated, the purchase becomes non-refundable. |
Immediate access & digital content
Immediately after payment, your purchased plan becomes available. By completing your purchase and accessing InquoCV, you expressly request immediate delivery of the digital service.
Where permitted by applicable law, you acknowledge that this may result in the loss of any statutory withdrawal right once the service has begun. Nothing in this section overrides any mandatory consumer rights available in your jurisdiction.
EU / EEA / UK consumer notice
Consumers located in the European Union, European Economic Area or United Kingdom may have statutory withdrawal rights under applicable consumer legislation. Where those rights have been lawfully waived through express consent before digital delivery begins, the withdrawal right may cease once the service has started. Nothing in this policy affects your statutory remedies if the service is faulty, unavailable, or materially different from what was advertised.
Technical faults
If InquoCV experiences a persistent technical failure that prevents reasonable use of the purchased service, and the issue cannot be resolved within a reasonable period, you may be eligible for a discretionary refund or another appropriate remedy. This applies only to platform-side issues and does not include problems caused by:
- Internet connectivity
- Browser extensions
- Unsupported browsers
- Outdated software
- User devices
AI service disclaimer
InquoCV provides AI-assisted resume and cover-letter generation. Because hiring decisions depend on many external factors beyond our control, we do not guarantee:
- interviews
- job offers
- ATS scores
- recruiter responses
- employment outcomes
Differences in writing style, recruiter preferences, hiring decisions, or ATS results do not constitute a defect in the service and are not valid grounds for a refund.
What is not refundable
- Purchases exceeding the applicable usage threshold.
- Requests submitted after the applicable refund window.
- Free plan usage.
- Change-of-mind requests after the refund conditions are no longer satisfied.
- Dissatisfaction based solely on interview results, recruiter responses, employment outcomes or similar external factors.
Evidence of service delivery
Refund eligibility and dispute resolution are determined using secure server-side records maintained by InquoCV. These records may include:
- Account creation
- Login timestamps
- IP address
- Payment confirmation
- Resume generation history
- Cover-letter generation history
- Download history
- AI usage logs
- Acceptance of Terms and Refund Policy
These records serve as evidence that the purchased service has been delivered and accessed.
Fair use & abuse prevention
Submitting false refund requests or intentionally misrepresenting account activity may result in:
- refund denial
- temporary suspension
- permanent account termination
Chargebacks & payment disputes
If you believe a payment was made in error, please contact us before contacting your bank or card issuer. We are committed to resolving genuine issues quickly and fairly. Because our resellers are the Merchants of Record, payment disputes and chargebacks are handled through the applicable reseller (Creem or Dodo Payments). If a chargeback is initiated, access to paid features may be temporarily suspended while the dispute is investigated. Where a chargeback is believed to be fraudulent or made in bad faith, InquoCV and the applicable reseller may contest the dispute using available evidence, including server-side usage records demonstrating delivery and use of the purchased service.
Refund processing
- Approved refunds are processed by the applicable reseller (Creem or Dodo Payments).
- Refunds are normally returned to the original payment method.
- Processing times depend on your bank but generally take 5–10 business days.
- Currency-conversion differences, exchange-rate fluctuations and bank fees are outside the control of InquoCV and our payment resellers.
Changes to this policy
This policy may be updated periodically to reflect legal requirements, platform improvements or new products. The version in effect at the time of purchase governs that purchase.
Contact us
To request a refund, email us at the address below. Please include your account email address, your order reference from Creem or Dodo Payments, and a brief description of your request. We aim to acknowledge all refund requests within 3 business days.